Approval Swipe Action in NowMobile

While working on ServiceNow standard NowMobile app, you must have come across a challenge to enable Approve/Reject actions for each approval record.

Today, we will see how we can enable this functionality out of the box in Now Mobile app without writing a single line of code.

Let’s see how does Out of the box functionality looks like:

Now Mobile Approval

You can see this feature is limited to one Approval record at a time and Approver need to open each Approval record to either Approve or Reject an RITM.

Imagine, we want to provide a feature to approve multiple record from a single screen with Swipe Actions from Right to Left. The future screen would look somewhat like this:

Wireframe of Approval

Now let’s start implementing the solution in one of our ServiceNow personal instance.

Login and go to System Mobile > Applets and Open ‘My Tasks’
Before moving further, make sure you have Application Picker and Update set picker options enabled under Developer menu
Once its open, Click on ‘My To-Dos’ under Item Stream Segments
On the next screen, click ‘Approval To-do’ under Item Stream M2M Segments
In the next screen, click on ‘RITM Approval Master Item’ under Item Stream M2M Master Items
You will notice that ‘RITM Approval Master Item’ is read-only. Notice that the scope of this application is different than Global.
Make sure you choose the Right scope from the Scope selection as ‘ServiceNow NowMobile app – Catalog Screens and Applet Launcher’
Now come back to ‘RITM Approval Master Item’ and you will notice this is now editable. Have a look into the related list for ‘Func instances’ and you will see there are no functions attached to this master item. Click on the ‘New’ button in the Related List.
Fill the form for Approve Swipe function and make sure to choose the right function as ‘Approve RITM without comment’. Choose the location as ‘Trailing Swipe’ and Submit.
Once its Submitted, make sure it appears under the Master item. Click on ‘New’ to create another Function instance.

Fill the form for Reject swipe function and make sure to choose ‘Reject RITM with comment’ function along with location as ‘Trailing swipe’. Submit the form and get back to the previous screen.
Make sure you have both of the function instances appear under Master Item related list.

We are now done with implementation and its the time to check the Mobile app for the feature.

You can open the same Approval screen in NowMobile app and try swiping the Approval record from Right to left. You will notice the swipe actions for Approve/Reject appears for the record.

Hurray!!! We have this feature completely implemented and tested now. Make sure you have captured these changes in the right scoped update set and rest will be taken care by your DevOps deployment team. Have a great day.

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